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Terms of Service

Review how accounts work, the service's limits, and the terms that govern billing and refunds.

Last updated: September 24, 2026

1. Acceptance of Terms

By accessing and using Fencia ("Service"), you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the Service.

2. Description of Service

Fencia is a software tool designed to assist in EU AI Act compliance analysis. The Service does not constitute legal advice. Results provided are for informational and decision-support purposes only.

3. Accounts and Security

You are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately of any unauthorized use of your account.

4. Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Fencia and its licensors. You retain all rights to documentation you upload to the Service.

5. Limitation of Liability

In no event shall Fencia, nor its directors, employees, partners, agents, suppliers or affiliates, be liable for indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

6. Governing Law

These Terms shall be governed and construed in accordance with the laws of Spain and the European Union, without regard to its conflict of law provisions.

7. Important Notice: Informational Nature of the Service

Fencia is a compliance preparation and evidence-automation platform. It helps teams identify likely gaps faster, organize documentation and prepare materials for professional review. The analyses, reports and classifications are generated by automated artificial intelligence and are decision-support outputs — they do not, on their own, constitute legal, regulatory or compliance advice, and final regulatory conclusions should be validated by your legal, compliance or data-protection advisor.

  • •Possibility of errors: Automated AI analysis may contain inaccuracies, omissions or incorrect interpretations. Results have not been verified by legal professionals and may not reflect the current state of applicable regulation.
  • •No liability for decisions: Fencia assumes no liability for business, strategic, legal or any other decisions that the user makes based on the Service's results, whether in whole or in part.
  • •Mandatory professional validation: Before making regulatory compliance decisions with significant legal, regulatory or financial implications, it is expressly recommended to consult with a qualified lawyer or compliance expert.
  • •Regulatory evolution: The EU AI Act and associated regulations are subject to change. Fencia does not guarantee that its knowledge base is updated in real time.

Use of the Service implies acceptance of these conditions. If you disagree, you should not use Fencia to support decisions with legal consequences.

8. Billing, Payments and Trial Period

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it processes payments, charges applicable taxes, issues invoices and handles returns. By subscribing to a paid plan, you accept the following billing conditions:

  • •Free trial period: Starter, Team and Consultant plans have a configured 14-day free trial for eligible new subscribers. A customer with prior subscription history does not receive another trial. Checkout shows the exact terms before you confirm; if a trial applies, the plan is billed after it ends unless you cancel beforehand.
  • •Billing cycle: Subscriptions are billed monthly or annually, depending on the option selected at the time of purchase. Each invoice is generated at the start of the next billing period.
  • •Plan changes: Changing an existing subscription to a higher plan may apply immediately and generate a prorated invoice. The current account flow does not preview that exact amount before you submit the change; contact us first if you need it confirmed. A lower plan may take effect before its lower price applies at the next billing cycle. Any refund or credit is subject to the applicable contract and mandatory legal rights.
  • •Cancellation: You may cancel renewal at any time. Access normally continues until the end of the paid billing period. Cancellation does not limit any withdrawal, refund or other remedy required by applicable law.
  • •Taxes: Prices shown may not include applicable taxes (VAT or other). Paddle calculates the taxes that apply where you are, shows them in checkout before you pay and includes them on the invoice.

9. Refund Policy

For a paid subscription, unused time does not normally produce an automatic refund. This policy does not limit mandatory consumer withdrawal rights or other remedies under applicable law. Your checkout and contract set out the terms for your purchase.

  • •After cancellation: Canceling renewal does not normally refund the current billing period automatically. We assess any request against your contract and applicable legal rights.
  • •After a plan change: Moving to a lower-priced plan does not automatically refund unused time on the previous plan. The billing view should show when the new price takes effect.
  • •If you did not use the service: Non-use alone does not normally create an automatic refund. This does not affect remedies for a service that does not meet the applicable contract or mandatory law.

Refund requests and legal rights: The following are examples of situations we review. They are not an exhaustive list of your legal rights:

  • 1.Service issue: If the service is unavailable or materially different from what was agreed, contact us with the relevant details. We will review the issue and any remedy available under the contract or applicable law.
  • 2.Duplicate charge or billing error: If a charge was duplicated or its amount is incorrect, contact us so we can check it and correct any amount charged in error.
  • 3.Applicable legal obligation: Where consumer law applies to a distance contract, a withdrawal period or other mandatory remedy may apply, subject to its conditions and exceptions. Business purchases can be treated differently. We do not exclude rights that cannot be waived.

To ask about a charge, withdrawal or refund, contact contact@fencia.co with your account email and transaction details, or Paddle through the link in your receipt. Approved refunds are processed by Paddle to the original payment method. We will respond under the applicable legal timeframes. A request deadline stated here does not shorten any statutory period.